IBEX Global - Privacy Policy- Customer Call Centers

Recording and storing customer service communications has significant aspects intelligence gathering and analysis that obviously must relate to some explanation of corporate privacy policy.

IBEX privacy policy is at this link.  The privacy policy statement is applicable to web contact.  It does not refer to any voice contact.

I could not find any Ibex privacy policy related to telephone contact.  Perhaps there is not since the caller is told the call is recorded.  Is the recording therefore subject to any use for any purpose by  IBEX?  Something to check on and find out.

This is an IBEX Global Solutions Plc business profile link

SocialMpresa and TRG Holdings are listed as having the same address as IBEX
1700 Pennsylvania Ave NW
Suite 560
Washington DC 20006

TRG is a holding company that describes itself:

"More recently, our portfolio companies are leading "big-data" driven revolutionary advances in the business process outsourcing sector, analyzing and capitalizing on complex human behavioral patterns and business process data flows." 

TRG has a low news profile.  There are no results on any of the various TRG business titles.  A private equity investment group.  It is very private.

TRG International uses the same logo as TRG Holdings Llc

This link is TRG in the UK 

SATMAP is a TRG product and is explained at this link.  While the SATMAP site does not mention any connection to TRG it has a contact point at the same address as TRG.

So, her's the deal.  This is why I took an interest in TRG and SATMAP.  This is SATMAP described at this link: 

It does not take a genius to realize that to match up a caller to an agent requires a data base on each.  The agent has to take a test to establish their profile.  The caller?  That requires a Big Data repository of all intelligence data related to the caller.  How big is that Big Data Base of history calls?  Is it a data base shared among "partners" in the call center sector?  One that each partner contributes to and draws from because they have the right to share privacy information with "affiliates"?

Where exactly is the TRS privacy policy statement  regarding the use of customer service telephone recordings that they advise may be used for quality assurance? 

Total Information All the Time is not just a business model for the NSA.

	SATMAPTM
	We all know that our customers are individuals. Some are young; some are in their golden years. Some are men and some are women. Some are affluent and some have modest means. All of them are unique, each one with the infinite diversity and personality that makes a person one of a kind. Our agents are also individuals. They have different personalities, different strengths. This goes beyond a mere assessment of what skills agents have. This goes to the heart of who they are as unique human beings. SATMAP™ is a neural network based artificial intelligence system that monitors and matches over one hundred demographic and psychographic variables to optimally match calls between your customers and agents. When personalities are compatible, people establish rapport and build empathy. In a SATMAP™ contact center, callers and agents interact better, conversations get to the point faster, and understanding improves. This ultimately drives call success.